Responsible Gaming at
okgbd — Play Safe & Smart

At okgbd, responsible gaming is not a compliance checkbox — it is a foundational value. We believe that online casino games, sports betting, and live dealer experiences should be a form of entertainment: enjoyable, exciting, and always within limits that the player themselves chooses and controls.

Bangladesh has a vibrant and growing community of online gaming enthusiasts, and okgbd is proud to serve that community. With that privilege comes a serious obligation to ensure that our platform never becomes a source of financial distress, relationship harm, or personal hardship for any player. We take that obligation seriously at every level of our operation — from the technology we build to the way our support team is trained.

Our responsible gaming framework is built on three principles:

• Prevention: We proactively provide tools and information so that players can manage their gaming before it becomes a problem.
• Intervention: We monitor for signs of harmful play and reach out to players who may be showing early indicators of problem gambling.
• Support: We make it easy — never difficult — to reduce limits, take a break, or permanently close an account. No friction, no delay.

The okgbd platform is strictly for adults aged 18 years and above. This is a non-negotiable hard rule. We enforce it at multiple stages of the player lifecycle:

• At registration: All new players must declare their date of birth during account creation. Any declared age below 18 will result in immediate registration refusal.
• During KYC: Before any withdrawal is processed, players must complete identity verification. Accepted documents include a valid National Identity Card (NID), passport, or birth registration certificate. Age is confirmed from the document.
• Ongoing monitoring: If okgbd receives credible information — from internal review, third-party screening, or a third-party report — suggesting that an account may belong to a person under 18, the account will be suspended immediately pending investigation.
• Underage account closure: Any account confirmed to belong to a player under 18 will be permanently closed. Any real-money balance will be returned to the originating mobile wallet. All associated winnings will be forfeited.

okgbd does not target or market to individuals under the age of 18. Our advertising and promotional communications are directed exclusively at verified adult audiences.

Problem gambling can develop gradually. Many people do not realise their gaming habits have crossed from entertainment into harmful territory until the consequences are already significant. Being aware of the warning signs — both in yourself and in people you care about — is the first step to getting help early.

The following are recognised indicators that gambling may have become a problem:

• Gambling with money you cannot afford to lose — household bills, rent, groceries, or borrowed funds.
• Chasing losses — continuing to play in order to win back money already lost.
• Lying to family members or friends about the amount of time or money spent on gambling.
• Feeling anxious, restless, or irritable when not gambling, or when trying to cut down.
• Using gambling as a way to escape stress, anxiety, boredom, depression, or personal problems.
• Neglecting work, studies, family responsibilities, or social relationships because of gambling.
• Taking out loans, selling possessions, or using savings to fund gambling activity.
• Failed attempts to reduce or stop gambling despite wanting to.
• Gambling for increasingly long periods to achieve the same level of excitement (a sign of tolerance, similar to substance use).

If you answered yes to any of the questions above, we encourage you to use okgbd's self-exclusion tools, set strict deposit limits, or contact our support team to discuss your options. There is no shame in asking for help — it is the responsible and courageous thing to do.

One of the most practical and effective responsible gaming tools available on okgbd is the ability to set personal deposit limits. These limits give you direct control over how much money can enter your gaming account within a defined time window.

okgbd offers the following limit types:

• Daily deposit limit: The maximum amount (in ৳ BDT) you can deposit in any 24-hour rolling period. Once the limit is reached, further deposits are blocked until the period resets.
• Weekly deposit limit: A cap applied over a 7-day rolling window. Useful for players who prefer to budget by the week rather than day to day.
• Monthly deposit limit: A broader cap covering a 30-day period — ideal for keeping overall monthly gambling expenditure within a comfortable personal budget.
• Session loss limit: A cap on how much you can lose in a single gaming session before play is automatically paused and a cooling-off prompt is presented.

We strongly recommend that every player sets at least a monthly deposit limit when they first create their okgbd account. Decide in advance what amount of entertainment spending you are comfortable with — and let the system enforce it automatically.

Sometimes the right decision is to step away entirely. okgbd's self-exclusion and time-out features make this easy to do — and hard to reverse impulsively.

• Time-Out (short break): Temporarily suspend your account for a short period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or play. The account resumes automatically at the end of the chosen period. This option is ideal if you feel you are playing too frequently and simply need a short reset.
• Self-Exclusion (medium to long term): Exclude yourself for 3 months, 6 months, or 12 months. During the exclusion period, your account is locked and cannot be reopened — not even on your own request. All marketing emails and promotional SMS messages are suspended immediately.
• Permanent Closure: If you feel your gambling has reached a point where you do not wish to return to the platform at all, you may request permanent account closure. This is irreversible. Contact [email protected] with the subject line "Permanent Account Closure Request" and our team will process the closure within 24 hours.

okgbd will never try to talk you out of a self-exclusion or closure request. We will not send retention offers, bonus incentives, or re-engagement messages to accounts that have requested exclusion. Your decision to take a break is respected unconditionally.

Beyond deposit limits and self-exclusion, okgbd offers a broader suite of responsible gaming tools designed to keep you informed and in control at every stage of your gaming experience.

If you are concerned about your own gambling habits, or those of someone you care about, please reach out. Asking for help is never a sign of weakness — it is the most effective thing you can do.

okgbd's support team is available 24 hours a day, 7 days a week, at Bangladesh Standard Time (UTC+6). Our welfare-trained agents can assist you with:

• Setting up deposit limits or session alerts on your account.
• Activating a time-out or self-exclusion immediately.
• Processing a permanent account closure request.
• Providing information about problem gambling resources available in Bangladesh.
• Listening without judgment if you simply need to talk through your concerns.

In addition to okgbd's own support, we encourage players who need professional or clinical help to seek assistance from qualified organisations. While a comprehensive network of dedicated gambling support organisations is still developing in Bangladesh, the following general guidance applies:

• Speak to a trusted person: Confiding in a family member, close friend, or religious advisor is often the most accessible first step for players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other district in Bangladesh.
• Mental health professionals: Licensed psychologists and counsellors in major Bangladeshi cities — including the National Institute of Mental Health (NIMH) in Dhaka — can provide clinical support for compulsive behaviour patterns, including problem gambling.
• Kaan Pete Roi: Bangladesh's emotional support helpline, available for anyone experiencing psychological distress.
• Gamblers Anonymous: An international peer-support fellowship with resources accessible online for Bangladeshi players who prefer self-directed recovery programmes.

okgbd will always support your decision to seek external help and will cooperate fully with any referral process. Your recovery is more important than your account activity.

Below are answers to the most common questions players ask about responsible gaming tools and policies at okgbd.